Lee Ann Mahoney

7121 Slater St, Merriam, KS 66202

Financial Services

Alliance Data Aug 2017 - Oct 2019
Collections Supervisor Work at Home
Citi Jan 2017 - Aug 2017
Senior Supervisor of Service Quality, Workflow and Mis In Recovery
Children's Mercy Hospital Jun 2016 - Dec 2016
Edi Analyst
Synchrony Financial Aug 2013 - Jun 2016
Team Manager, Customer Service
Craftology Aug 2013 - Jun 2016
Owner

University of Missouri - Kansas City 2004 - 2008
Bachelors, Bachelor of Arts, Theater, Theatre Shawnee Mission South High School 2000 - 2004

Leadership
Customer Service
Process Improvement
Call Centers
Retail
Dispute Resolution
Team Leadership
Business Process Improvement
Project Management
Management
World Class Customer Service
Staff Development
Integration
Credit Cards
Financial Reporting
Client Liaison
Account Reconciliation
Networking
Creativity
Creative Problem Solving
Vendor Management
Cross Functional Team Leadership
Microsoft Office
Credit
Recovery
Bankruptcy
Gap Analysis
Data Analysis
Data Reconciliation
Insurance
Commercial Insurance
Parsing
Change Management
Cap
Corrective Actions
Inventory Management
Escalations Management
Customer Escalation Management
Escalation Resolution
Service Quality
Workflow Management
Management Information Systems
Regulatory Compliance
Compliance Management
Regulatory Requirements
Financial Analysis
Financial Risk
Team Building
Team Management
Team Motivation

Social Services
Children
Economic Empowerment
Science and Technology
Human Rights
Animal Welfare
Arts and Culture

English

Overland Park, KS

Events Services

Visit Huntington Beach
Visitor Services
Dream Dinners
Marketing Coordinator
Big Wall Marketing/Public Relations
Owner
O'malley's on Main Irish Pub and Restaurant Feb 2014 - Jan 2016
Public Relations and Marketing
Schooner at Sunset Sep 2012 - Jan 2014
Marketing and Events

Marketing
Advertising
Public Relations
Sales
Social Media
Marketing Strategy
Event Planning
Customer Service
Event Management
Social Media Marketing
Strategic Planning
Marketing Communications
Email Marketing
Social Networking
Direct Marketing
Copywriting
Trade Shows
Facebook
Budgets
Market Research
Microsoft Office
Project Management

German

GE Capital Retail Bank

Aug 2013 to 2000
Team Manager, Customer Service
GE Capital Retail Bank
Merriam, KS
Jun 2013 to Aug 2013
Specialist, Resolution Services
GE Capital Retail Bank
Merriam, KS
Sep 2010 to Jun 2013
Senior Representative, Resolution Services
GE Money
Merriam, KS
Mar 2009 to Sep 2010
Customer Service Representative
Hen House Markets
Olathe, KS
Dec 2007 to Feb 2009
Cashier/Deli Department
MED
Kansas City, MO
Aug 2008 to Dec 2008
Teaching Assistant for Dr. Bibie Chronwall
Academic Affairs
Kansas City, MO
Jan 2006 to Dec 2008
Administrative Assistant

University of Missouri-Kansas City
Kansas City, MO
Dec 2008
Bachelor of Arts in Theatre