Resumes
Resumes
Manager Of Process Excellence
View pageLocation:
Oxford, MI
Industry:
Financial Services
Work:
Midland Credit Management, An Encore Capital Group Company
Manager of Process Excellence
Hewlett-Packard Jun 2009 - May 2012
Response Administrator and Service Request Management and Team Leader
Dxc Technology Jun 2009 - May 2012
Process Architect
Eds Vendor For General Motors Corporation Apr 2005 - May 2009
Powertrain Information Systems and Services Financial Analyst
Eds Vendor For General Motors Corporation Jan 1997 - Apr 2005
Customer Service Representative and Request Owner and Powertrain Request Translation Specialist
Manager of Process Excellence
Hewlett-Packard Jun 2009 - May 2012
Response Administrator and Service Request Management and Team Leader
Dxc Technology Jun 2009 - May 2012
Process Architect
Eds Vendor For General Motors Corporation Apr 2005 - May 2009
Powertrain Information Systems and Services Financial Analyst
Eds Vendor For General Motors Corporation Jan 1997 - Apr 2005
Customer Service Representative and Request Owner and Powertrain Request Translation Specialist
Education:
Central Michigan University 1992 - 1996
Bachelors, Bachelor of Science, Child Development
Bachelors, Bachelor of Science, Child Development
Skills:
Process Improvement
Business Analysis
Itil
It Service Management
Project Management
Program Management
Vendor Management
Software Documentation
Business Process Improvement
Document Management
Service Delivery
It Management
Outsourcing
It Strategy
Information Technology
Cross Functional Team Building
Project Governance
It Governance
Data Governance
Data Analysis
Work Instructions
Training and Development
Customer Service Management
Business Analysis
Itil
It Service Management
Project Management
Program Management
Vendor Management
Software Documentation
Business Process Improvement
Document Management
Service Delivery
It Management
Outsourcing
It Strategy
Information Technology
Cross Functional Team Building
Project Governance
It Governance
Data Governance
Data Analysis
Work Instructions
Training and Development
Customer Service Management
Languages:
English
Certifications:
Igniting Emotional Engagement
Service Metrics For Customer Service
Service Metrics For Customer Service