Resumes
Resumes
Manager Technical Support Services
View pageLocation:
Memphis, TN
Industry:
Information Technology And Services
Work:
Medtronic
Senior It Business Analyst
Medtronic Dec 2013 - Dec 2016
It Business Analyst
Dynapel Systems Oct 2012 - Dec 2013
Manager of Operations
Comcast Sep 2011 - Nov 2012
Manager of Reporting and Analysis
Comcast Cable Jun 2007 - Sep 2011
Regional Advanced Technical Support Supervisor
Senior It Business Analyst
Medtronic Dec 2013 - Dec 2016
It Business Analyst
Dynapel Systems Oct 2012 - Dec 2013
Manager of Operations
Comcast Sep 2011 - Nov 2012
Manager of Reporting and Analysis
Comcast Cable Jun 2007 - Sep 2011
Regional Advanced Technical Support Supervisor
Education:
The University of Memphis 2004 - 2008
Bachelors, Bachelor of Business Administration, Information Systems Christian Brothers High School 1994 - 1998
Bachelors, Bachelor of Business Administration, Information Systems Christian Brothers High School 1994 - 1998
Skills:
Leadership
Management
Workforce Management
Oracle Agile Plm
Business Analysis
Analysis
Provisioning
Telecommunications
Plm Tools
Broadband
Computer Network Operations
Technical Support
Switches
Voip
Cabling
T1
Call Center
Telephony
Avaya
Performance Metrics
Troubleshooting
Customer Service
Executive Reporting
Vendor Management
Project Implementation
Network Operations
Process Improvement
Call Centers
Cross Functional Team Leadership
Voice Over Ip
Wireless Technologies
Business Process Improvement
Management
Workforce Management
Oracle Agile Plm
Business Analysis
Analysis
Provisioning
Telecommunications
Plm Tools
Broadband
Computer Network Operations
Technical Support
Switches
Voip
Cabling
T1
Call Center
Telephony
Avaya
Performance Metrics
Troubleshooting
Customer Service
Executive Reporting
Vendor Management
Project Implementation
Network Operations
Process Improvement
Call Centers
Cross Functional Team Leadership
Voice Over Ip
Wireless Technologies
Business Process Improvement
Interests:
Animal Welfare
Education
Science and Technology
Health
Education
Science and Technology
Health
Certifications:
Oracle
Agile Plm Administrator 9.3.3
Agile Plm Administrator 9.3.3