Andrew Stephen Kuan

20100091960, Apr 15, 2010

May 29, 2009

12/475275

Matthew J. Ervin - New York NY, US
Matthew Jones - New York NY, US
Andrew Kuan - New York NY, US

The Plum Group, Inc. - New York NY

H04M 11/00

379 8818

A modular interactive voice recognition (“IVR”) overlay system and a method of processing calls. The system provides an application server, a plurality of agent workstations and a graphical user interface (“GUI”) to allow a hybrid approach to processing calls using an automated IVR and live agents. The system and method allow a single agent to process multiple calls simultaneously and is compatible with existing IVR systems and can be implemented as an add-on to existing IVR systems.

20140079208, Mar 20, 2014

Oct 28, 2013

14/064392

Matthew Jones - New York NY, US
Andrew Kuan - New York NY, US

The Plum Group - New York NY

H04M 3/51

37926506, 37926509

A modular interactive voice recognition (“IVR”) overlay system and a method of processing calls. The system provides an application server, a plurality of agent workstations and a graphical user interface (“GUI”) to allow a hybrid approach to processing calls using an automated IVR and live agents. The system and method allow a single agent to process multiple calls simultaneously and is compatible with existing IVR systems and can be implemented as an add-on to existing IVR systems.

20140294162, Oct 2, 2014

Jun 13, 2014

14/304260

- New York NY, US
Matthew Jones - New York NY, US
Andrew Kuan - New York NY, US

H04M 3/51
H04M 3/493

379 8801

A modular interactive voice recognition (“IVR”) overlay system and a method of processing calls. The system provides an application server, a plurality of agent workstations and a gaphical user interface (“GUI”) to allow a hybrid approach to processing calls using an automated IVR and live agents. The system and method allow a single agent to process multiple calls simultaneously and is compatible with existing IVR systems and can be implemented as an add-on to existing IVR systems.