Resumes
Resumes
Supervisor
View pageLocation:
Buffalo, NY
Industry:
Biotechnology
Work:
Thermo Fisher Scientific
Supervisor
T-Mobile 2004 - 2010
Call Center Manager
Sitel 1998 - 2004
Operations Manager
Supervisor
T-Mobile 2004 - 2010
Call Center Manager
Sitel 1998 - 2004
Operations Manager
Education:
University of Phoenix 2006 - 2008
University at Buffalo 1987 - 1992
University at Buffalo 1987 - 1992
Skills:
Customer Service
Call Centers
Coaching
Performance Management
Call Center
Account Management
Leadership
Customer Satisfaction
Project Management
Microsoft Office
Technical Support
Workforce Planning
Operations Management
Supervisory Experience
Event Planning
Incentive Programs
Social Media
Call Centers
Coaching
Performance Management
Call Center
Account Management
Leadership
Customer Satisfaction
Project Management
Microsoft Office
Technical Support
Workforce Planning
Operations Management
Supervisory Experience
Event Planning
Incentive Programs
Social Media
Interests:
Cooking
Theatre
Reading
Hiking
Bicycling
Theatre
Reading
Hiking
Bicycling
Andrea Profeta Rio Rancho, NM
View pageWork:
T-MOBILE USA INC
2009 to 2010
Supervisor
T-MOBILE USA INC
2007 to 2009
Incentive Manager
T-MOBILE USA INC
2005 to 2007
Team Manager
T-MOBILE USA INC
2004 to 2004
Supervisor
CLIENTLOGIC INC
2000 to 2004
Operations Manager
CLIENTLOGIC INC
1998 to 2000
Supervisor
LE METRO BAKERY & CAFE
Buffalo, NY
1996 to 1998
Restaurant Manager
SHAKESPEARE IN DELAWARE PARK
Buffalo, NY
1994 to 1995
Office Manager (Seasonal)
2009 to 2010
Supervisor
T-MOBILE USA INC
2007 to 2009
Incentive Manager
T-MOBILE USA INC
2005 to 2007
Team Manager
T-MOBILE USA INC
2004 to 2004
Supervisor
CLIENTLOGIC INC
2000 to 2004
Operations Manager
CLIENTLOGIC INC
1998 to 2000
Supervisor
LE METRO BAKERY & CAFE
Buffalo, NY
1996 to 1998
Restaurant Manager
SHAKESPEARE IN DELAWARE PARK
Buffalo, NY
1994 to 1995
Office Manager (Seasonal)
Education:
University of Phoenix
Albuquerque, NM
Jan 2007 to Jan 2008
Business Management
State University of New York at Buffalo
Buffalo, NY
1987 to 1992
Albuquerque, NM
Jan 2007 to Jan 2008
Business Management
State University of New York at Buffalo
Buffalo, NY
1987 to 1992
Skills:
Highly proficient in Microsoft Word, Excel, PowerPoint, Publisher, Outlook. Well versed in Social Media CRM applications: JIVE software, Lithium, Facebook, Twitter, CoTweet, HootSuite.