AmsterdamManager Analyse & ontwerp, Managing Master Black B... Past: Head of Solution Delivery Center at ING, Manager Competence Center Process Management &... Impassioned and senior consultant, manager and program director, with broad experience in Banking, Operations, ICT, process improvement (BPR, Lean Six Sigma and... Impassioned and senior consultant, manager and program director, with broad experience in Banking, Operations, ICT, process improvement (BPR, Lean Six Sigma and Operational Management) and change management.