Allan Talal Dababneh

3407 Via Vis west, Phoenix, AZ 85086

Consumer Services

GPS Insight, LLC since Jul 2012
Technical Support || Installation Tech
Grand Canyon University Oct 2010 - Jul 2012
Technical Support Secondary Response Group
IPRO Tech Nov 2008 - Jul 2010
Technical Support/Client Services Manager
TeleTech Apr 2001 - Oct 2008
Client Resolution Division
EK London Jan 1996 - Oct 2008
Owner/Operator

Regina Mundi College 1989 - 1996
Grand Canyon University 2011

Customer Service
Leadership
Management
Technical Support
Troubleshooting
Customer Satisfaction
Training
Call Centers
Team Leadership
Operations Management
Account Management
Software Documentation
Team Building
Marketing
Outlook
Microsoft Office
Project Management
Salesforce.com
Vendor Management
Windows
Telecommunications
Databases
Process Improvement
Sales
Windows 7
Access
Customer Experience
Networking
Sales Management
Negotiation
Time Management
Budgets
Microsoft Excel
Call Center
Computer Hardware
Powerpoint
Help Desk Support
Microsoft Word
Active Directory
Visio
Html
Quality Assurance
Security
Business Analysis
System Administration
Inventory Management
Product Development
Sql
Windows Server

English

GRAND CANYON UNIVERSITY

Oct 2010 to 2000
Level 2 Technical Support Representative
IPRO TECH, INC
Phoenix, AZ
Nov 2008 to Jul 2010
Client Services Manager
TELETECH
London, ON
Jan 2001 to Jan 2008
Client Resolution Division

GRAND CANYON UNIVERSITY
Phoenix, AZ
2011 to 2000
Bachelors in Sports Management/Business Management
REGINA MUNDI COLLEGE
London, ON
1990 to 1994
OSSD