Alicia Hernandez

THE WHOLE CHILD

2007 to 2000
Data Entry Specialist
Maxim Healthcare Services

2005 to 2000
Respite Worker
Robinsons-May
Montebello, CA
2001 to 2005
Sales Associate and Customer Service Representative

Cerritos College
2010
Certificate in Administration of Justice
University of Southern California, Academy of Business Leadership
Academy, California, US
2001
Diploma

Zenith American Solutions

May 2006 to 2000
Contribution Accountin Director
ABPA, Inc
Las Vegas, NV
Aug 2000 to May 2006
Sr. Client Services Manager
Anthem - Blue Cross and Blue Shield of Nevada
Las Vegas, NV
1997 to 2000
Benefit administrator
Anthem - Blue Cross and Blue Shield of Nevada
Las Vegas, NV
1992 to 1997
Business Analyst and Trainer
Blue Cross and Blue Shield of Nevada
Reno, NV
1988 to 1992
Claims examiner and Customer Service Representative

Management and Leadership Development Training, Quality Process Improvement Management, Leading High Performance Work teams, Advanced Quality Service Skills, Motivational Leadership, Public Speaking Skills Toastmasters, Dealing with Unacceptable Behavior, Handling Difficult People, Train-the-Trainer Certification for Customer Service and Performance Evaluation, Effective Projects Management, Speak and write Spanish fluently, Proficient in Microsoft Excel, Word, Power Point, Project Management, and Visio software

Our Lady of Loretto School

Aug 2010 to 2000
Teacher/Lead Teacher
LA COUNTY D.P.S.S

May 2007 to 2000
CAREGIVER at home
Our Lady of Loretto School
Los Angeles, CA
Sep 2012 to May 2013
MFT Trainee
St. Pius X School
Santa Fe Springs, CA
Nov 2008 to Aug 2010
Second Grade Teacher
LA COUNTY D.P.S.S

Oct 2007 to Nov 2008
SUBSTITUTE TEACHER
St. Dominic Savio School
Bellflower, CA
Oct 2006 to Jun 2007
PRE-SCHOOL DIRECTOR/LEAD TEACHER
Fishburn Avenue Elementary School
Maywood, CA
Jan 1998 to Oct 2006
TEACHING ASSISTANT
Fishburn Avenue Elementary School
Downey, CA
Apr 2001 to Oct 2001
PERSONAL TUTOR
Fishburn Avenue Elementary School
Los Angeles, CA
Oct 1999 to Apr 2000
TEACHING ASSISTANT

Mount Saint Mary's College
Aug 2010 to Jul 2013
Master of Science in Counseling Psychology
University of Phoenix
Jan 2007 to Jun 2007
Certificate in Counseling the Spanish-Speaking

Sysco Guest Supply Inc

Dec 2006 to 2000
Customer Service Rep
OTA Physical Therapy
Fullerton, CA
Jul 2000 to Dec 2006
Billing/Receptionist
Montebello Orthopedic Medical Group
Pico Rivera, CA
Nov 1999 to Jul 2000
Receptionist

Inc. Bryman College
El Monte, CA
1998 to 1999
Medical Office Management
Montebello High School
Montebello, CA
1994 to 1998

Alejandra Loera (951)
Santa Ana, CA
2010 to Oct 2011
Care Giver
Feeding

Jun 2009 to May 2010
Caregiver for Alzheimers Pt
Feeding

Nov 2009 to Jan 2010
ROP Intern
Millian Chakrabarty M.D
Hemet, CA
May 2007 to Nov 2008
Medical Assistant Front Office
David Sizemore M.D
Hemet, CA
Mar 2006 to May 2007
Medical Assistant Front Office

Mervyn's
Covina, CA
Oct 2008 to Dec 2008
Customer Service Representative

North Park High School
Baldwin Park, CA
2004 to 2008
High School Diploma in General Education