Alicia A Hollenback

11339 Lamar St, Westminster, CO 80020

Outsourcing/Offshoring

Scott Lowery Law Office, P. C. - Greater Denver Area since Jul 2012
Training Director
T-Mobile - Thornton, CO Feb 2009 - Jul 2012
Learning and Development Trainer
T-Mobile - Thornton, CO Feb 2007 - Feb 2009
Financial Care Coach
T-Mobile - Thornton, CO Feb 2005 - Feb 2007
Senior Representative
T-Mobile - Thornton, CO Sep 2003 - Feb 2005
Financial Care Representative II

Training
Team Building
Leadership
Customer Service
Call Centers
Customer Satisfaction
Team Leadership
Management
Coaching
Customer Experience
Telecommunications
Contact Centers
Event Planning
Project Management
Leadership Development
Time Management
Performance Improvement
Customer Retention
Performance Management
Process Improvement
Business Process Improvement
Sales
Employee Training
Curriculum Design
Team Management
Training Facilitation
Customer Service People Manager
Customer Satisfaction Enhancement
Teambuilding and Training
Motivation and Recognition
Performance Improvement Strategy
Event Coordination
Employee Development
Complaint Handling and Resolution
Interviews
Employee Engagement
Microsoft Office
Quality Assurance