Ali H Elwakhi

804 Centerbrook Pl, Round Rock, TX 78665

Information Technology And Services

Dell Emc
Senior Director, Global Hyperconverged and Cloud Solutions
Dell Oct 2015 - Sep 2016
Director, Enterprise Software and Solutions Support
Dell Apr 2013 - Oct 2015
Enterprise Solutions Senior Manager
Dell Oct 2011 - Apr 2013
Technical Support Manager Ii, Prosupport For Servers
Dell May 2010 - Oct 2011
Technical Support Manager, Prosupport For End Users

Western Governors University 2016 - 2017
Bachelors, Bachelor of Science Western Governors University 2014 - 2015
Bachelors, Bachelor of Science, Business Management, Management, Business Austin Community College 2009 - 2011
Associates, Business Administration, Management, Business Administration and Management Western Governors University 1982 - 1985
Bachelors, Bachelor of Science Round Rock High School

Servers
Technical Support
Data Center
Cloud Computing
Dell Computers
Storage
Management
Networking
Raid
Disaster Recovery
Hardware
Project Management
Virtualization
Computer Hardware
San
Process Improvement
Storage Solutions
Vmware
Enterprise Software
Server Architecture
Scsi
Fibre Channel
Storage Virtualization
Training Delivery
Business Intelligence Tools
Data Analysis
People Development
Customer Escalation Management
Demand Forecasting
Reporting Metrics
Presentations
Contact Center Operations
Content Design
Datacentres
Headcount
Technical Hiring
Leadership Technique
Adult Learning Theory
Staffing Plans
Contact Center Management
It Hardware Support
Teamwork
Services Delivery
Mentoring

Developing
Hiring

Itil® Foundation
Server+
Network+
A+
Project+
Microsoft Technology Associate: Sql Server 2008 Administration
Exin
Comptia
Microsoft