Akhilesh Mandal

New York, NY

Information Technology And Services

Genpact LLC - New Jersey, USA since Jan 2011
Sr. Manager Re-engineering
Genpact Mar 2008 - Dec 2010
Manager Operations
Steria 2003 - 2008
Service Manager
Daksh eservices 2000 - 2001
Sr. Process Associate

CSM 2011 - 2011
ITIL 2010 - 2010
University of Calcutta 1994 - 1996
Hind Motor High School

Service Delivery
Operations Management
Management
Outsourcing
Bpo
Team Management
Vendor Management
Transition Management
Offshoring
Analytics
Business Analysis
Business Process Re Engineering
Business Process Improvement
Performance Management
Leadership
Process Improvement
Process Management
Strategic Planning
Process Excellence
Itil
Crm
Sla
Business Process
Six Sigma
Business Process Mapping
Operational Excellence
Business Transformation
Program Management
Team Building
Order Fulfillment
Re Engineering
Resource Management
It Service Management
Mis
Reengineering
Agile Project Management
Metrics
Service Management
Project Delivery
Quality Assurance
Process Engineering
Project Portfolio Management
Process Consulting
Quality Management
Global Delivery
Business Process Outsourcing
Customer Relationship Management
Lean Sigma

Hindi
English
Bengali
Bhojpuri
Maithili
Punjabi
Oriya