Adrian M Raglin

9109 Fondren Rd, Houston, TX 77074

Information Technology And Services

Delta Global Staffing, A Wholly Owned Subsidiary of Delta Air Lines Jun 2017 - May 2019
Airmail Lead Agent
Vonage Business Sep 2014 - Dec 2015
Porting Specialist
Opentext Jun 2013 - Sep 2014
Helpdesk Technician
Assurant Oct 2012 - Apr 2013
Customer Service Representative I
Dismas Charities Sep 2010 - Dec 2011
Guard I and Counselor

Rets Electronic Institute 2000
Associates, Associate of Arts Rets Electronic Institute 1998 - 2000
Associates, Computer Science University of Louisville 1995 - 1997
Kentucky Governors School of Arts 1993 - 1993

Analysts
Troubleshooting
Data Center
Computer Hardware
Customer Service
Computer Software Training
Client Counseling
Windows
Software Installation
Vendor Management
Lotus Notes
Outlook
Technical Support
Access
Analysis
Call Centers
Business Analysis
Data Analysis
Customer Satisfaction
Employee Relations
Data Entry
Hardware
Help Desk Support
Information Technology
Integration
Leadership
Management
Microsoft Excel
Microsoft Office
Process Improvement
Program Management
Project Management
Quality Assurance
Sdlc
Salesforce.com
Training
Team Leadership
Windows 7
Social Services
Account Management

French

Dismas Charities Inc
Atlanta, GA
Sep 2010 to Dec 2011
Guard I/Counselor
Live Nation
Louisville, KY
May 2007 to Feb 2008
Customer Service Representative
Republic Bank and Trust
Louisville, KY
Dec 2004 to Apr 2006
IT Support Supervisor
Criner-Daniels & Associates
Houston, TX
Aug 2002 to Apr 2003
IT Support Specialist II

Rets Electronic Institute
Louisville, KY
Jan 1998 to Jan 2000
Associates
University of Louisville
Louisville, KY
Aug 1995 to Dec 1997

Quality Assurance, Technical, Client Services