Resumes
Resumes
Cfs Team Lead And Itsm Change Manager
View pageLocation:
Menomonee Falls, WI
Industry:
Higher Education
Work:
Remedy Intelligent Staffing Jul 2018 - Mar 2019
Temporary Associate
Qbe Insurance May 2014 - Aug 2017
Senior Itsm Service Practitioner
University of Wisconsin - Whitewater Apr 2011 - Mar 2014
Computer Service Desk Supervisor
University of Wisconsin - Whitewater Sep 2009 - Dec 2013
Technology Purchasing Officer
University of Wisconsin - Whitewater Apr 2008 - Oct 2013
Tier 2 Desktop Support Team Lead
Temporary Associate
Qbe Insurance May 2014 - Aug 2017
Senior Itsm Service Practitioner
University of Wisconsin - Whitewater Apr 2011 - Mar 2014
Computer Service Desk Supervisor
University of Wisconsin - Whitewater Sep 2009 - Dec 2013
Technology Purchasing Officer
University of Wisconsin - Whitewater Apr 2008 - Oct 2013
Tier 2 Desktop Support Team Lead
Education:
University of Wisconsin - Whitewater 1999 - 2003
Bachelors, Bachelor of Science, Management, Computer Systems Menomonee Falls High School
Bachelors, Bachelor of Science, Management, Computer Systems Menomonee Falls High School
Skills:
It Service Management
Desktop Support Management
Service Desk
Service Desk Management
Itil
Itil Process
Desktop Support
Customer Service
Creative Problem Solving
Change Management
Incident Management
Problem Management
Project Management
Meeting Planning
Metrics
Performance Metrics
Windows 7
Windows Xp Pro
Microsoft Office
Microsoft Excel
Group Policy
Microsoft Certified Professional
Computer Hardware
Help Desk Support
Sccm
Troubleshooting
Microsoft Exchange
Technical Support
Citrix
Information Technology
Software Installation
Blackberry Enterprise Server
Windows Xp
It Management
Iprint
Os X
Novell Identity Manager
Long Hair
Problem Solving
Power Bi
Cfs
Siam
It Service Delivery
Itsm
Desktop Support Management
Service Desk
Service Desk Management
Itil
Itil Process
Desktop Support
Customer Service
Creative Problem Solving
Change Management
Incident Management
Problem Management
Project Management
Meeting Planning
Metrics
Performance Metrics
Windows 7
Windows Xp Pro
Microsoft Office
Microsoft Excel
Group Policy
Microsoft Certified Professional
Computer Hardware
Help Desk Support
Sccm
Troubleshooting
Microsoft Exchange
Technical Support
Citrix
Information Technology
Software Installation
Blackberry Enterprise Server
Windows Xp
It Management
Iprint
Os X
Novell Identity Manager
Long Hair
Problem Solving
Power Bi
Cfs
Siam
It Service Delivery
Itsm
Certifications:
License Gr750066276Ah
Global Knowledge, License Gr750066276Ah
Itil V3 Foundations
Global Knowledge, License Gr750066276Ah
Itil V3 Foundations
Event Coordinator
View pageWork:
Event Coordinator