Kevin Lubien Kelly

NCM Demolition + Remediation

Jan 2010 to 2000
Project Manager
United States Marine Corps

Jul 2006 to Jun 2012
Sergeant - Communications
United States Marine Corps

Apr 2007 to Jan 2010
Target Protection Specialist
Little Caesars

Mar 2006 to Jun 2006

San Juan College
2014
Associate's in Mathematics
San Jose City College
2013 to 2013
General Education
Cypress College
2012 to 2012
Vocational
Fullerton College
2010 to 2011
General Education
Mt. San Antonio College
2008 to 2009
General Education

Construction Safety, Decision Making, First Aid, Job Planning, Leadership, Management, Microsoft Excel, Mathematics, Problem Solving, Profit Maximization, Asbestos, Asset Management, Business Management, Calculations, Communication, Contract Management, Cost Management, CPR Certified, Critical Thinking, Demolition, Documentation, Economics, EPA, Equipment Operation, Field Production, Finance, Hazardous Materials, Heavy Equipment, Hot Work, Invoicing, Meeting Planning, Microsoft Office, Microsoft , Outlook, Microsoft Word, Military Experience, Operations Management, OSHA, Power Plants, Precious Metals, Project Management, Purchase Orders, Research, Safety, Scrap Metal, Security, Spreadsheets, Technical Writing, Time Management, Training, Troubleshooting

Comcast
Sterling Heights, MI
Aug 2014 to Jan 2015
Customer Account Executive-Retention
Raytheon
Troy, MI
Mar 2014 to Jun 2014
Temporary (Contract) Service Center Technical Support Associate
Ducker Research NA, LLC
Troy, MI
Jan 2014 to Mar 2014
Temporary Research Associate
Dialogue Marketing
Troy, MI
Oct 2009 to Feb 2013
Call Center Supervisor
Franklin United
Ferndale, MI
May 2009 to Oct 2009
Loan Modification Consultant
North American Bancard Corporation
Troy, MI
Aug 2008 to Nov 2008
Account Executive
Total Solution Center
Harper Woods, MI
Oct 2007 to Jun 2008
Licensed Insurance Sales Agent Training Manager

Computer Learning Center
Diploma in Engineering & Management

CSR Call Quality Tracking & Improvement Processes New and Current Business Development, Project/ Program Management Methodology Six Sigma Methodology, Interaction Administrator and Supervisor phone dialer software, Silent-step call process (realtime agent help), MS Office (Access, Word, Excel, Outlook and Power Point) 97, 2000, 2003, 2007, 2010, MS Visio and Project Applications, Statistical Process Control (SPC I & II), MCSE Certified #1429537 (2000-2003), State of Michigan Licensed Health, Life, and Accident Insurance Agent # 0454022, Call Center Metrics-Tracking and Reporting Applications, SAP Program Database tracking Application Daily and Weekly SQL Crystal Reporting of call center agent quality and service level agreement metric performance