Alem Abate

2932 Bywater Dr, Richmond, VA 23233

Information Technology And Services

General Dynamics Information Technology Oct 2018 - Feb 2019
Operations Manager
Shoregroup Sep 2011 - Aug 2013
Business Analyst
Shoregroup Sep 2010 - Jun 2011
Account Manager
Orbitz Worldwide Nov 2007 - Nov 2008
Senior Engineer
Accenture Oct 2001 - Feb 2007
Senior It Consultant and Contractor

Financial Advisory
Consulting
Workforce
Windows Server
Ids
Ibm
Screening
Vendors
Customer Oriented
Incident Management
Cti
Translation
Contact Center Technology
Icr
Modernization
Orbitz
Acd
Production Environment
Call Control
Contact Centers
Service Level Management
Aspect Acd
Temporary Placement
Leveling
Sme
Business Requirements
Customer Focused
Organizational Structure
At&T
Operations Expertise
Influence Without Authority
Management
Revenue
Design
Coaching
Science
Calls
Route
Internal Teams
American Express
North America
Integration
Results Driven Professional
System Architecture
Routing
Technology
Evs
Lean Manufacturing
Labels
Technical Resources
Human Resources
Execution
Systems Engineering
Derive
Purchase Orders
Networking
Node
Call Routing
Telecommunications
Business Services
Relationship Management
Defect Tracking
Atlanta
Voice
Engineering
Reports
Asset Allocation
Workforce Management
Complexity
It Consulting
Strategies
User Acceptance Testing
Tables
Testing
Crp
Risk Management
Training
Artifacts
Enterprise Software
Virtual
Root Cause
Refinement
Scripting
Scheduling
Project Management
Pmp
System Monitoring
Incident
Capital
Call Centers
Commercial Real Estate
Operational Support
Service Delivery
Problem Management
Analysis
Information Technology
Contingency Planning
Appliance
Certified Management Consultant
Csat
C
Instrumental
Configurations
Applications
Schedules
Engineering Support
System Administration
Advertising
Strategic Planning
Operations
Call Flow
Interactive Advertising
Electrical Engineering
Technical Support
Project
Metric
Supports
Data Integrity
Unix
Performance Center
Servers
Services
Yield
Encompassing
Responsibility
Internal Audit
Council
Customer Experience
Six Sigma
International
Software Design
Code
Rotation
Cisco Technologies
Itil
Highly Analytical
Structured Finance
Computer Network Operations
Technical Leadership
Administering
Government
Telephony Support
Icm
Software
Windows Nt
Pmi
Ivr
Addressing
Proposal Writing
Network Communications
Call Management
Telephony
C++
Platforms
Swift Payments
Contingency
Requirements Traceability
Css
Pstn
Advocate
Customer Information
Foundations
Technical Issues
Software Development
Delivery
Multi Site
Architecture
Copc
Problem Identification
Coordinated
Coordinate

License 1220082
Lean Six Sigma
Ciac - Certified Management Consultant (Ccmc)
Itil V3 Foundation